AURORA Letter Necklace
AURORA Letter Necklace
Designed to layer & shin
Waterproof, tarnish-free, built to last
30-Day Money-Back Guarantee
The perfect gift for any occasion
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Shipping, Returns & Warranty
Shipping, Returns & Warranty
Warranty:
We’ll replace your jewelry if you ever experience defects in quality, receive an incorrect design, or notice any tarnishing or color fading — no matter how long it’s been.
You can also add an extended lifetime warranty, which covers any breakage, even if it was accidental.
Shipping:
All orders are processed within 1–2 business days. Once shipped, average delivery time is 6–13 business days.
For personalized items (such as initials or symbols), please allow a few extra days for crafting.
Once your order ships, you’ll receive a confirmation email with tracking information.
Returns:
We offer a 60-day money-back guarantee on all items. You have 60 days after receiving your order to request a return for any reason.
We’ll issue a full refund once we receive the item back in its original condition — no hassle, no questions asked.
To qualify for a return:
- Items must be returned within 60 days of receipt.
- Items must be unworn and unwashed.
- We’ll cover return shipping costs if the items are in original condition.
Refunds are issued to your original payment method.
Changes After Ordering:
If you entered the wrong address or made a mistake during customization, contact us immediately.
We can update your order as long as it hasn’t been shipped yet.
Money Back Guarantee
Money Back Guarantee
We stand behind every piece we create. That’s why we offer a 60-day money-back guarantee on all items.
If for any reason you’re not completely satisfied, simply contact us within 60 days of receiving your order — and we’ll make it right with a full refund. No stress, no hassle.
- Items must be returned within 60 days of receipt.
- Products must be unworn and unwashed.
- We’ll cover return shipping costs for items in their original condition.
- Refunds are issued directly to your original payment method.
Frequently Ask Questions
FAQs
How long will it take for my Misola jewelry to arrive?
Our Misola pieces are carefully prepared and shipped within 3–4 business days.
Standard shipping typically arrives within 7–16 business days, while Express Shipping usually takes 5–9 business days.
If your order includes custom-made jewelry (such as engraved initials, personalized charms, or unique designs), processing might take a few extra days - we’ll make sure it’s worth the wait.
At Misola, every piece is handled with love and attention to detail. We do our best to minimize delays and appreciate your patience while your jewelry makes its way to you.
Are there additional costs for international shipping?
Misola offers worldwide standard shipping, so you can enjoy our jewelry no matter where you are.
Customers can unlock free shipping on orders over $80 USD (or the local currency equivalent, shown at checkout).
Our international shipping is smooth, reliable, and affordable — with no hidden fees or extra steps, wherever you’re ordering from.
What is Shipping Protection?
For your peace of mind, Misola offers Shipping Protection for just $3 USD.
This optional add-on covers your order in case of loss, damage, theft, or delivery issues - including situations where tracking shows “delivered” but the package wasn’t received.
We highly recommend adding this small protection fee at checkout to ensure a safe and worry-free delivery of your jewelry.
What if the jewelry I received doesn’t meet my expectations?
At Misola, your satisfaction means everything to us.
If your jewelry doesn’t fully meet your expectations - don’t worry! We offer a 60-day money-back guarantee.
Simply contact our support team with your order number, a photo of the item, and a short description of the issue.
We’ll guide you through the quick return process, whether you prefer an exchange or a full refund.
Your happiness is and always will be our top priority.